7. RETURNS POLICY
7.1 Eligibility for Return
We only accept returns of Products in the following circumstances:
- The Product has a clear manufacturing defect; or
- The Product has suffered clear damage during delivery.
Returns for reasons other than manufacturing defects or delivery damage will not be accepted. This includes returns due to change of mind, colour variation, or unsuitability for purpose.
7.2 How to Request a Return
If you believe your Product is defective or has been damaged in delivery, you must contact us at Noddy@bedtimebackdrops.co.uk within 14 days of receiving your order. You must provide photographic evidence of the defect or damage. We will assess your claim and advise you of the next steps.
7.3 Return Process
If we approve your return, we will provide you with return shipping instructions. You are responsible for the cost of return shipping unless the return is due to our error or a manufacturing defect, in which case we will arrange and pay for return shipping. Products must be returned in original, undamaged packaging. Products returned in damaged or non-original packaging may be refused.
7.4 Refunds
Once we have received and inspected the returned Product, we will process a refund to your original payment method within 14 days. Refunds will be for the Product price only and will not include original delivery charges.